Effective Date: 7/11/2025
Last Updated: 7/11/2025
Neutral Path (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website [www.neutralpath.com.au] (“Website”).
Information We Collect
We may collect the following types of personal information when you interact with our website:
- Name
- Email address
- Phone number
- Any other information you choose to provide through contact or subscription forms
Payment information is not collected or stored by us. All payments are processed securely through our third-party payment provider.
How We Use Your Information
We use your information to:
- Respond to enquiries and provide customer support
- Send updates or information you’ve requested
- Process carbon offset purchases and issue related certificates
- Improve our services and website experience
You may opt out of email communications at any time by clicking “unsubscribe” or contacting us directly.
How We Store and Protect Your Information
Your personal information is stored securely using encrypted systems and is only accessible to authorised personnel.
We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted service providers who help operate our website or deliver our services (e.g. email platform, payment processor). These providers are bound by confidentiality and data protection obligations.
We may also disclose information if required by law or to protect our legal rights.
Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse website performance.
You can choose to disable cookies through your browser settings, though this may affect functionality.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Request deletion of your information (where applicable)
To exercise these rights, please contact us at finncooney@neutralpath.com.au
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Neutral Path
Email: finncooney@neutralpath.com.au
Website: www.neutralpath.com.au